Accessible Customer Service for Contractors
THIRD PARTY AGENTS / CONTRACTORS
The Accessibility Standards for Customer Service, Ontario Regulation 429/07 was created under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
The standard sets out obligations for certain persons, businesses and other organizations to provide goods or services in a way that is accessible to people with disabilities in Ontario.
The standard applies to:
• Designated public sector organizations (compliance deadline 2010-01-01);
and
• Every other person or organization that provides goods or services to the public or to other organizations (third parties) and that has one or more employees in Ontario (compliance deadline 2012-01-01).
~ Principles ~
Dignity Independence Integration Equality
Your business → has been contracted by the City of Sault Ste. Marie.
Municipalities’ → are obligated by legislation to provide accessible customer service.
Your business → agrees that prior to the commencement of any work under contract with the City of Sault Ste. Marie the Contractor shall declare it has read, understands and complies with the Accessibility Standards for Customer Service Regulation 429/07 achieved through our training program.
Required Training Components
Legislative Requirements of the Accessibility for Ontarians With Disabilities Act
City of Sault Ste. Marie Accessible Customer Service Policies and Procedures
Video "How May I Help You?" (Retail Council of Canada)
Certificate of Completion
The Accessible Customer Service Training Program will take approximately 90 minutes to complete.
Don't forget to print and have your certificate signed as this is your proof of course completion.
Hardcopy materials are also available
Have Questions? Please contact Lynn Rosso, Accessibility Coordinator during business hours at:
Phone: (705) 541-7310
TTY: (705) 541-2815
Email: l.rosso@cityssm.on.ca
Other Resources
http://www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/
www.AccessON.ca – Serve-Ability